Our client’s satisfaction is a priority for us. We will work with you in the event of a defective product to claim the manufacturer’s warranty. DirtWright is not responsible for defective materials or work of other trades/contractors. We will repair or replace at our own discretion.
Extended warranties are available with maintenance contract.
Standard warranty lifespan is as follows:
-5 years on brickwork. Joint sand must be maintained.
-5 years on pressure treated decks and fences, 10 years for exotic hardwood decks. Discolouration excluded.
-5 years or reasonable lifespan of the roofing product for roofs as per manufacturers warranty
-Trees, sod, and yard work warranty is only available with maintenance or special agreement.
Commercial warranty is separate- contact for details.
Warranty does not cover abuse or misuse, and does not apply to projects ignoring our design recommendations or where we do not do the prep. Ask us for more details.
We control it as much as possible, but some colour and texture variation in concrete is normal and will not be warrantied.
We do our best to control where, but all concrete will crack. Cracks are warrantied at DirtWright’s discretion (inspection required and warranty typically limited to structural cracks)
If you have concerns about your project and warranty is past, we still want to hear from you. We take pride in our work and want to know how our projects are doing, and may be able to help out.